Sometimes we need to take a hard look at ourselves; a few introspective moments and ask ourselves some pretty tough questions; questions we may not like the answers to and even harder Ä reverse our course to change those answers.

It’s an all too frequent occurrence in today’s businesses to overhear one employee speak negatively of a customer to another employee, or even worse, another customer! Where did this attitude come from? Is it an opinion they formulated for themselves, or did it trickle down from upper management? In his article, Is the Customer in the Way?, Tom Lavagetto causes us to take pause and ask ourselves some pretty tough questions. It’s never too late to reverse a bad trend and set your business on a new course. Passing this article around to everyone on your staff is an excellent start!